Fancy a vacation? You should know that.
Information about your stay
First of all, we would like to give you some information about our current cancellation policy, Covid regulations, deposit and other important points that will make your stay with us a lot easier. For any other concerns you may have we are at your disposal, by phone or by mail. Ask us, we will be glad to help you.
Flexible cancellation policy
In order for you to remain flexible and book your vacation without any worries, we have changed our cancellation policy. You can cancel up to 5 days prior to arrival free of charge if one of these reasons applies:
- Border closures by Italy or your country of origin
- Governmental quarantine order in your country of origin for returnees from South Tyrol without the possibility to be exempted within 48 hours
- You yourself have tested positive for Covid-19 or are under quarantine (with official proof)
If you cancel for any of the above reasons, the deposit already paid will be credited to you for a future stay within one year or will be refunded upon request.
Normal cancellation policy
If none of the above reasons apply, the following cancellation conditions are valid:
- You can cancel your booking with us free of charge up until 22 days before arrival
- For cancellations between 21 to 8 days before arrival we charge 50 % of the booked amount
- For cancellations from 7 days before arrival we charge 90 % of the booked amount
In case of cancellation on the day of arrival, late arrival, early departure, no-show or booked and unoccupied beds, we charge 100% of the booked amount.
Arrival and departure
On the day of arrival your room will be ready for you from 14:00 pm.
On the day of departure we ask you to vacate the room within 10:00 am.
Booking of a room
To fix the reservation of your room we ask for a written confirmation and a deposit; the reservation can also be guaranteed by providing a valid credit card number. We will gladly confirm the desired room category. Unfortunately, it is not possible to make a specific reservation for a particular room number or floor. Nevertheless, our team and ourselves will try to take into account all of your wishes and needs in the best possible way.
Our bank coordinates:
IBAN: IT74Z08066 58355 000305005001
Methods of payment
You can pay with cash, EC card or credit card (Visa, Mastercard).
Travel Cancellation Insurance
To avoid cancellation costs in the event of illness, accident or death, we recommend that you take out travel cancellation insurance.
Upon request you are welcome to bring your dog to the Seehotel. For this we charge an extra fee of € 15 per day (food not included). We kindly ask you to understand that dogs are not allowed in the dining room and wellness area.